Is your child's name missing from the MAP test dropdown? Don't worry - this is a common issue with a simple solution.
What happened?
When a MAP test gets interrupted (computer freeze, browser crash, battery dies, or you accidentally close the window), the testing session becomes "suspended." NWEA requires a fresh session each time a test is paused and restarted.
The Quick Fix: Use the orange "Reset Session" Button
Step 1: Look for the button that says "I'm stuck" within the onboarding app. Click it to find more help options.
Step 2: Look for the "Reset Session" button to reset your learner's session.
Step 3: Go back to the NWEA MAP testing site and click the refresh button on the site. This step is critical!
Step 4: Your child's name should reappear in the dropdown menu, and they can continue where they left off.
What if the button shows "Failed to Recycle Session"?
If you see this error message, it means the system needs manual assistance. Here's what to do:
Contact support immediately - email [email protected]
Include your child's full name in the subject line
Don't keep trying - multiple failed attempts won't help
Our technical team will manually restore your child's test session, usually within a few hours during business hours.
Common Situations That Cause This Issue
Computer froze during the test
Browser window was accidentally closed
Laptop battery died before submitting
Internet connection was lost
How to Prevent This in the Future
Avoid Long Pauses:
Keep breaks short
Long pauses can cause the session to reset automatically
Technical Best Practices:
Ensure your device is fully charged or plugged in
Use a stable internet connection
Close other browser tabs and applications
Don't navigate away from the test page once started
Important Reminders
✅ Your child's progress is saved - they won't lose their answers when a session is recycled
✅ They won't see the same questions - this is normal MAP test behavior by design
✅ No time penalty - MAP tests are untimed, so technical issues won't hurt their score
✅ We're here to help - don't hesitate to reach out if the refresy button doesn't work
Still Having Issues?
If the refresh button doesn't solve the problem, or if you encounter any other MAP testing difficulties, please contact our support team:
Email: [email protected]
Remember: Technical hiccups happen to everyone, and they won't impact your child's final results. The most important thing is to stay calm and reach out for help when you need it!