This article covers what to do if your child runs into a problem while taking a MAP Growth test.
For general information about how testing works, see "MAP Growth Testing: What It Is, When It Happens & What Your Child Should Expect." For help understanding scores after testing, see "Understanding Your Child's MAP Growth Results."
The test isn't showing up in Timeback.
A few things to check:
MAP tests appear on your Home page under the "MAP Growth Test" section at the top of your screen.
Tests become available each day at 4 AM. If it is earlier than that, the test may not have been loaded yet.
If the test still does not appear, you may not be scheduled for today's subject. Check which subject is assigned for today. The testing schedule will be in the MAP Hub and is sent by email before each window opens.
If none of those apply and the test is still missing, reach out through Alphie.
My child got kicked out / the test froze / the page refreshed mid-test/ My child's name is not showing up on the test screen.
This is the most common technical issue during MAP testing. The good news is that previously answered questions are saved, so your child will not need to start over.
Here is what to do:
Go back to your Home page and click your test tab.
Click Continue Active test
Once you get in, click the "I need my credentials" button
Scroll down and click "I can't see my name on the dropdown." This refreshes the session and should bring your child's name back into the list.
Scroll back up and click the "Start Test" button again, and enter your session name and password to continue the test.
If the test does not resume or continues to freeze, reach out to us through Alphie.
Something unexpected happened after my child finished.
If your child completed the test but something seemed off afterward, such as an accidental button click, an error message, or a screen that looked unexpected, contact the Parent Experience Team through Alphie. We can check whether the test was submitted successfully and let you know if anything else is needed.
Once the MAP testing window has closed, students cannot resume incomplete tests. They must wait for the next testing window to take or complete the assessment.
The proctor never released the test / my child was stuck in the waiting room.
MAP Growth tests are proctored remotely, and occasionally there can be a short delay before the proctor releases the test. If your child has been waiting more than 15 minutes:
Exit the test and try logging back in using the steps in the freeze/disconnect section above.
If the issue continues, contact the Parent Experience Team so they can escalate to the technical team.
We are in a different time zone / outside the US.
Tests become available at 4 AM your time each day and remain available for the full day once they open.
If a student misses the assigned test day, they can complete the test during the next week’s official retesting window. Scheduling make-up tests outside the designated testing window, such as on weekends, is not supported.
General Rule
If anything happens during testing that you are not sure how to handle, Talk to Alphie, our smart AI assistant, in the Parent Portal. If he can't sort it out, he'll connect you with our team before taking any further action. We can check the status of your child's test and advise on next steps.